Customer satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, you may return your order within 30 days of purchase for a full refund of the purchase price.
Return product must include original packaging and contain all components.
NOTE: Returns are ONLY applicable to customers that purchased directly from www.glasslockusa.com.
Please contact our Customer Service department on procedures to return the product(s).
All orders are shipped via FedEx and only to an address within United States. Excludes U.S. territories and possessions.
Please note that FedEx will not deliver to any PO box addresses. A physical shipping address will be required when placing your order. Shipping times may vary depending on the method requested at the time of purchase.
Ground delivery: Unless an express service is requested at the time of purchase, all parcels within United States are shipped using ground service. US orders should typically arrive between 7-10 business days from date of order.
FedEx Express Saver: If this service is requested, your shipment should arrive 3-4 business days. This is only applicable for North American shipments excluding Hawaii and Alaska. Please note that FedEx Express Savers orders placed on Friday or on a weekend will be processed the following business day.
FedEx 2Day: If this service is requested, your shipment should arrive 2 business days. This is only applicable for North American shipments. FedEx 2 Day service delivery days are Monday through Friday. No Holidays. Please note that FedEx 2 Day orders placed on Friday or on a weekend will be processed the following business day.